Reda Benzair - Sogexia
CTPO
Sogexia is a payment institution based in Luxembourg. To meet the new European requirements related to Verification of Payee, the company chose Qombo to rapidly deploy a solution tailored to its regulatory, technical and operational constraints.
What were your main challenges around Verification of Payee?
We had two major challenges:
- The first was meeting the regulatory deadline set for October 2025. The timeline was tight, and we needed to be ready on time.
- The second was strengthening the security of bank transfers for our customers. IBAN-related fraud affects many financial institutions. Verification of Payee is therefore a valuable development that goes beyond the regulatory requirement alone.
Why did you choose to outsource this project?
A company needs to remain focused on its core business. We could not dedicate a large team to such a specific regulatory topic within such a tight timeframe.
We wanted to ensure a successful implementation, so it was important to work with a provider that already had strong expertise in the subject and could support us effectively.
What criteria guided your decision?
We were looking for an agile, responsive partner capable of moving quickly. We wanted to work with a company that shared our DNA, with direct communication and a strong ability to execute. After several discussions with the founders, we chose Qombo.
Did you have any concerns before the launch?
Our main concern was how our customers would react. Verification of Payee introduces a new step into the payment journey. We were concerned that this change could disrupt the user experience or generate more requests to our customer support team.
How did your customers react?
The deployment was almost completely seamless. We received no significant negative feedback through customer support. A few users naturally had questions about how the service worked, but these remained very limited.
For us, this smooth adoption is one of the main indicators of the project's success.
How would you describe Qombo's support?
The quality of our interactions was very good throughout the project. The teams were responsive, professional and closely involved in the follow-up. We benefited from a level of support that you do not always find, even when working with much larger organizations.
How would you summarize your collaboration with Qombo?
A fast implementation, high-quality communication and professional support. The solution was deployed without disrupting our customers' experience, while enabling us to meet our regulatory obligations on time.