Frantz Waze - Banque Edel

Can you briefly introduce Banque EDEL, your activities, and your challenges around securing credit transfers?

Banque EDEL has been the banking institution serving the E.Leclerc Movement since 1991. As instant payments become the norm and fraud grows more sophisticated, especially fake bank advisor scams and fraudulent transfers, securing payment flows is a top priority for us. Our main challenge is twofold: ensuring flawless regulatory compliance while keeping the customer journey smooth, fast and secure.

What needs or constraints led you to look for a Verification of Payee (VoP) solution rather than build one in-house?

Building a VoP solution in-house would have taken a disproportionate investment in technology, people and time given the regulatory deadlines. As a financial institution of our size, we were looking for an agile solution that could go live quickly and connect to the European ecosystem without weighing down our infrastructure. Bringing the project in-house would also have made it harder to keep the solution up to date as the EPC schemes evolve. Working with a specialist partner was simply the most efficient choice.

What were the decisive criteria in choosing Qombo for your VoP project?

Several key factors convinced us:

A head start on product and certification: Qombo was one of the first providers to be RVM-certified, with a mature solution and a very concrete, working demo.

Expertise and specialization: From our very first conversations, there were no traditional sales intermediaries such as generalist account managers. We spoke directly with highly skilled experts. Their exclusive focus on this topic was immediately clear from the relevance of their answers.

A solution suited to our size: Unlike competitors that targeted only tier-one banks, with disproportionate technical constraints and costs, Qombo offered a model designed for PSPs of our scale.

Strategic vision: They were the only provider with the FNC-RF scheme (Labaronne Law) built natively into their roadmap, which allowed us to prepare effectively for this second regulatory obligation.

How did the integration go, both through the API and the Qombo platform? What made deployment and go-live easier?

The integration went extremely smoothly. The maturity of the API and the usability of the Qombo platform were major strengths. During the demo, we had already noticed how well the interface anticipated end users' needs: the tool goes well beyond ticking a regulatory box and delivers real everyday value. Qombo's technical flexibility also let them adapt fully to our specific infrastructure constraints, which significantly sped up the deployment.

How would you describe the support provided by the Qombo team throughout the project?

The Qombo team was attentive, consistently available and remarkably responsive. Having direct, highly skilled technical contacts at every stage removed the usual friction and strengthened our relationship of trust. It's hands-on, close support, which is especially valuable on compliance projects this critical.

After the VoP project, you chose to continue working with Qombo on the FNC-RF scheme by implementing the Qombo Sharing module. Why did you choose Qombo for this second project?

It was the natural next step after our successful experience with VoP. Qombo had proven its reliability, both technically and in terms of people, so we knew we could trust them with FNC-RF. Choosing the Qombo Sharing module allowed us to fully leverage the technical infrastructure already deployed for VoP. This saved us a considerable amount of time and let us meet the regulatory deadline right on schedule, which would have been impossible had we opted for in-house development.

What operational benefits do you get today from using Qombo VoP and Qombo Sharing together?

Today, Qombo VoP is fully operational and gives us immediate, seamless protection when verifying payees. As for Qombo Sharing, using the two modules together will ultimately let us automate fraud information sharing, make our teams more responsive through targeted alerts, and proactively strengthen the overall protection of our financial flows.

What would you say to a bank considering working with Qombo on a VoP and/or fraud information sharing project?

Qombo combines cutting-edge technical expertise, operational agility and a cost model scaled to mid-sized players, which is rare in the market. Qombo isn't just a technology vendor. It's a strategic partner that understands realities on the ground and anticipates upcoming regulations, saving us valuable time.